Adam Marcus, MBA, Pmp
About Adam Marcus, MBA, Pmp
Adam Marcus is a Senior Customer Success Manager with extensive experience in project management and customer success roles. He has worked at Placer.ai since 2021 and holds an MBA from the Florida Institute of Technology, along with a Bachelor of Science in Business Administration from the University of Central Florida.
Current Role as Senior Customer Success Manager
Adam Marcus serves as the Senior Customer Success Manager at Placer.ai, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and providing strategic guidance to clients. His extensive background in customer success and project management supports his effectiveness in this position.
Experience at Placer.ai
Adam Marcus worked at Placer.ai from 2018 to 2021 as a Project Manager before transitioning to his current role. During his time as Project Manager, he contributed to various projects aimed at improving operational efficiency and customer engagement. His experience at Placer.ai has provided him with a deep understanding of the company's products and customer needs.
Educational Background
Adam Marcus holds a Master of Business Administration (M.B.A.) from the Florida Institute of Technology, where he studied Computer/Information Technology Administration and Management from 2013 to 2014. He also earned a Bachelor of Science in Business Administration from the University of Central Florida, studying from 2003 to 2005. Additionally, he completed an Associate of Arts in Decision and Information Science at the University of Florida from 1999 to 2001, along with studies in Information Technology Technician and Support Specialist at Daytona State College.
Previous Work Experience
Before his current role at Placer.ai, Adam Marcus held various positions in the technology and finance sectors. He worked at TopBuild as a Senior Information Technology Analyst from 2013 to 2018. Prior to that, he served at Masco Contractor Services in multiple roles, including Enterprise Device Analyst and Mobility Systems Administrator. His career also includes experience as an Account Executive at HSBC and as a Secondary Market Administrator at Prosperity Bank.
Areas of Expertise
Adam Marcus possesses over four years of experience in telecom expense management, reporting, and analysis. He specializes in process improvement, cost optimization, and SLA audit/review within enterprise environments. His expertise extends to mobility hardware/software deployment and inventory management, which supports his roles in customer success and project management.