Nick S.
About Nick S.
Nick S. serves as the Director of Customer Success at Placer.ai, where he has significantly expanded the customer success team and maintained a high customer retention rate. With extensive experience in customer success and operations across various companies, he also mentors aspiring professionals in the field.
Work at Placer.ai
Nick S. has served as the Director of Customer Success at Placer.ai since 2019. In this role, he has been instrumental in scaling the customer success organization from a small team of two to over 75 members. He implemented a customer feedback loop that led to multiple product enhancements and new features, contributing to the overall growth and success of the company. Under his leadership, Placer.ai maintained a customer retention rate exceeding 90%, showcasing the effectiveness of the customer success strategies he developed.
Previous Experience in Customer Success
Before joining Placer.ai, Nick S. held several positions in customer success and operations. He worked at NinthDecimal as Sr. Director of Client Success from 2013 to 2018, where he focused on client relationships and success strategies. Prior to that, he served as a Relationship Manager at E-Loan from 2006 to 2009 and at Fremont Bank from 2002 to 2004. His experience in these roles laid the foundation for his expertise in customer success management.
Career Background
Nick S. has a diverse career background that spans various roles in customer success and operations. He began his career at Fremont Bank as a Relationship Manager from 2002 to 2004, followed by a position at Irwin Home Equity as Operations Manager from 2004 to 2006. He then transitioned to E-Loan, where he worked as a Relationship Manager until 2009. After his tenure at E-Loan, he joined Yahoo! as a Senior Account Manager, serving from 2009 to 2013. His career continued to evolve with roles at NinthDecimal and Hustle before his current position at Placer.ai.
Education and Expertise
Nick S. is a certified customer success leader and coach, actively mentoring aspiring customer success professionals through the Catalyst Coaching Corner. His expertise in customer success strategies, team leadership, and client relationship management has been developed over years of experience in various roles across the technology and finance sectors. His commitment to professional development is evident in his coaching efforts, where he shares knowledge and best practices with others in the field.