Nicole Stockwoods
About Nicole Stockwoods
Nicole Stockwoods is a Customer Success Enablement Manager at Placer.ai, with over seven years of experience in customer success roles across various companies. She holds a Bachelor of Applied Science in Marketing and Business Administration from the State University of New York at Plattsburgh.
Current Role at Placer.ai
Nicole Stockwoods serves as the Customer Success Enablement Manager at Placer.ai, a position she has held since 2023. In this role, she focuses on enhancing customer success strategies and enabling teams to achieve their goals. Her responsibilities include developing training programs and resources that support customer success initiatives. Nicole's expertise in customer retention and revenue growth is pivotal in addressing gaps in the customer journey.
Previous Experience in Customer Success
Prior to her current role, Nicole Stockwoods worked at Insightly as the Manager of Customer Success from 2021 to 2023. She also held positions at PatientPop Inc., where she was a Team Lead managing Customer Success Managers from 2019 to 2020, and a Customer Success Manager from 2018 to 2019. Additionally, she worked as a Manager of Customer Success at an undisclosed company from 2020 to 2021. Her extensive experience in customer success has equipped her with skills to enhance team performance and customer satisfaction.
Educational Background
Nicole Stockwoods earned a Bachelor of Applied Science (BASc) degree with a dual major in Marketing and Business Administration from the State University of New York at Plattsburgh. She attended the university from 2010 to 2014. Her educational background provides a strong foundation for her career in customer success and business management.
Career Development and Skills
Nicole Stockwoods is passionate about customer success career development and skill sharpening. She emphasizes the importance of building stronger individuals and teams through continuous learning and improvement. Her competitive spirit and high emotional intelligence contribute to fostering positive team morale and motivation, which are essential for effective customer success management.
Professional Skills and Focus Areas
Nicole Stockwoods possesses over seven years of experience in high-growth startup environments, demonstrating adaptability to change. She champions executional excellence by continually improving her knowledge of products, customers, and industry best practices. Her strong focus on customer retention and revenue increase highlights her ability to identify and address gaps in the customer journey, making her a valuable asset in any customer success role.