Shannon Murphy
About Shannon Murphy
Shannon Murphy is a Senior Customer Success Manager at Placer.ai with a background in strengths-based leadership and management. She has extensive experience in client relations and training development, having previously worked at CoStar Group in various roles for seven years.
Work at Placer.ai
Shannon Murphy currently serves as a Senior Customer Success Manager at Placer.ai, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's location analytics platform. Her responsibilities include managing client relationships and providing support to maximize the value clients derive from Placer.ai's services.
Previous Experience at CoStar Group
Before joining Placer.ai, Shannon Murphy worked at CoStar Group for a total of seven years, holding various positions. She began as a Research Associate from 2015 to 2017, where she contributed to data collection and analysis. She then advanced to the role of Senior Client Relationship Consultant from 2017 to 2022, focusing on client engagement and support. Most recently, she served as Market Manager from 2022 to 2023, overseeing market strategies and client relationships in San Diego, California.
Education and Expertise
Shannon Murphy has a solid educational background, having studied at Bergen Community College, where she earned an Associate of Arts (A.A.) degree in Liberal Arts and Sciences, General Studies and Humanities. She furthered her education at SUNY New Paltz, obtaining a Bachelor of Arts (B.A.) in International Relations and Affairs. Additionally, she is a Gallup-certified manager, which highlights her expertise in strengths-based leadership and management.
Background in Apparel Production
Shannon's early career included working as an Apparel Production Assistant at Tripp NYC from 2013 to 2015. In this role, she gained experience in the fashion industry, contributing to the production processes and assisting with various operational tasks. This position provided her with foundational skills that she later applied in her customer success roles.
Community Engagement and Public Service
Shannon Murphy has a passion for public service and community outreach. This commitment complements her professional expertise in customer success and relationship management, allowing her to engage meaningfully with clients and contribute positively to her community.