Jesse Ramirez
About Jesse Ramirez
Jesse Ramirez serves as the Head of Customer Experience at Plai, a position he has held since 2021. With a background in customer solutions and financial services, he has accumulated extensive experience in various roles across multiple companies.
Work at Plai
Jesse Ramirez serves as the Head of Customer Experience at Plai, a position he has held since 2021. In this role, he is responsible for overseeing customer interactions and ensuring a positive experience for users of the platform. His leadership contributes to the development of customer support strategies that enhance user satisfaction and engagement.
Previous Experience at Wix.com
Before joining Plai, Jesse Ramirez worked at Wix.com as a Customer Solutions Trainer from 2017 to 2019. Based in the Miami/Fort Lauderdale Area, he focused on training customers to effectively utilize the platform's features, enhancing their overall experience with the service.
Career at AmeriFirst Financial, Inc.
Jesse Ramirez has been employed at AmeriFirst Financial, Inc. since 2021, where he works as a Mortgage Loan Officer. His role involves assisting clients with mortgage applications and providing guidance throughout the loan process. He also previously held the position of Staff Accountant at the same company from 2008 to 2013.
Customer Success Management at Chime Technologies Inc
Jesse Ramirez worked as a Customer Success Manager at Chime Technologies Inc from 2019 to 2020. In this capacity, he focused on ensuring customer satisfaction and retention by addressing client needs and providing solutions to enhance their experience with the company's services.
Educational Background at Mesa Community College
Jesse Ramirez studied at Mesa Community College, where he gained foundational knowledge and skills that have supported his career in customer experience and finance. His education has contributed to his ability to effectively engage with clients and manage customer relationships.