Loïc Muguet
About Loïc Muguet
Loïc Muguet is a Customer Success Manager at Planisware, where he has worked since 2021. He has extensive experience in project management and customer support, having previously held roles at App-Line and QuesCom, and he holds degrees in computer systems and multimedia development.
Current Role at Planisware
Loïc Muguet currently serves as a Customer Success Manager at Planisware, a position he has held since 2021. Based in Sophia Antipolis, he focuses on customer engagement and satisfaction. His responsibilities include analyzing customer feedback and key performance indicators to identify areas for improvement. He also engages in regular communication with clients to ensure they effectively utilize the Planisware Orchestra solution. Muguet is involved in developing and implementing strategies for the Customer Success Service, aiming to enhance customer experiences and outcomes.
Previous Experience at Planisware
Prior to his current role, Muguet worked at Planisware as a Consultant fonctionnel and Chef de projet from 2016 to 2021. During this five-year tenure in Sophia Antipolis, he contributed to various projects, leveraging his expertise in functional consulting and project management. His role involved collaborating with clients to understand their needs and deliver tailored solutions, which laid the groundwork for his current focus on customer success.
Professional Background in Project Management
Loïc Muguet has a diverse professional background in project management and customer support. He worked at App-Line from 2008 to 2011, initially as Responsable Support-Exploitation and later as Chef de projet. His experience at App-Line provided him with valuable insights into customer needs and operational support. Additionally, he served as a Développeur web at QuesCom from 2006 to 2008, further broadening his technical skills and project experience.
Educational Qualifications
Muguet holds a Licence Professionnelle des Systèmes Informatiques et Logiciels, which he earned from IUT Nice Côte d'Azur in 2004. His studies focused on Multimédia, Intégration et Développement sur Internet. Prior to this, he completed a BTS informatique at Lycée Estienne d'Orves - Nice from 2001 to 2003, specializing in application development. This educational background has equipped him with a solid foundation in both technical and software development skills.
Interests in Esports
Loïc Muguet has a passion for esports and actively follows the professionalization and structuring of the gaming ecosystem. His interest in this area reflects his engagement with contemporary digital trends and the evolving landscape of gaming. This enthusiasm may influence his professional approach, particularly in understanding customer dynamics within technology-driven sectors.