Luis Adames
About Luis Adames
Luis Adames is a Customer Success Manager at Planisware, specializing in account evaluations to enhance customer satisfaction. He has a diverse background in financial services and management, with experience at several prominent companies and educational credentials in Business Administration and Biology.
Current Role at Planisware
Luis Adames serves as a Customer Success Manager at Planisware, a position he has held since 2021. Based in Denver, Colorado, he focuses on enhancing customer satisfaction and retention through extensive account evaluations. His role involves collaborating with clients to understand their needs and ensuring successful system implementations.
Previous Experience in Financial Services
Luis Adames has significant experience in the financial services sector. He worked at Regions Financial Corporation as a Branch Team Leader from 2015 to 2016. Prior to that, he held positions at JPMorgan Chase as a Personal Banker in 2010 and at BBVA Compass as a Senior Financial Sales Advisor/Relationship Manager from 2016 to 2017. His roles involved providing financial advice and support to clients.
Background in Management and Operations
Before entering the financial services industry, Luis Adames worked as a General & Operational Manager at Bally Total Fitness from 1999 to 2005. This role provided him with foundational management skills. He also served as a Sr. Success Consultant at Solutions by Text from 2017 to 2021, where he focused on customer success strategies.
Education and Academic Background
Luis Adames studied Business Administration, Management and Operations at Nova Southeastern University, earning a Bachelor of Business Administration (BBA) from 2005 to 2007. He also attended Florida International University, where he studied Biology/Biological Sciences from 2000 to 2002. His educational background supports his expertise in customer success and management.
Skills and Specializations
Luis Adames specializes in conducting account evaluations to improve customer satisfaction and retention. He provides operations and sales support expertise to both growing companies and established corporations. Fluent in both English and Spanish, he effectively communicates with a diverse client base and focuses on building trust with clients to develop new accounts.