Jesse D. Gerson
About Jesse D. Gerson
Accomplished Customer Success, Operations and Support Leader with extensive experience and a successful track record of building and leading award-winning programs and best-in-class teams on a global scale. My approach is collaborative and innovative, resulting in strong internal and external relationships, scalable systems and processes, customer-centric cultures and consistent achievement in exceeding targeted goals and objectives through all stages of a companies growth. With a deep commitment and passion for delivering outstanding Customer Experiences and Customer Success outcomes, I’ve driven record-breaking results in revenue retention and expansion rates, increased profitability, customer sentiment / loyalty / advocacy, increased employee happiness and award-winning customer experience. Core competencies include: Leadership | Strategic Planning | Relationship Building | Client Success Methodologies | CRM | At-risk Account Turnaround | Customer Satisfaction & Advocacy | Revenue Retention & Growth | Influential Negotiation Skills | Cross-functional Collaboration | Team Building | Training & Development | Coaching & Mentoring | Multi-site Operations | Process Design & Implementation | Best Practices | Complex Problem Solving | Business Process Improvement | Program Development | Project Management | Change Management | Technology Implementation | Key Performance Indicators | Data & Analytics | B2B | B2B2C | B2C