Mike Buck
About Mike Buck
Mike Buck is a Customer Success Manager at PlayVS, where he has worked since 2021 in the Austin, Texas Metropolitan Area. He has a background in dietetics and business administration, and he has held various roles in customer success and education, contributing to significant improvements in client onboarding and retention.
Work at PlayVS
Mike Buck has been serving as a Customer Success Manager at PlayVS since 2021. In this role, he focuses on enhancing customer satisfaction and retention within the esports platform. His responsibilities include advocating for customers to internal stakeholders and sharing valuable feedback to improve product offerings. Buck's efforts have contributed to an 85% retention rate among clients, demonstrating his commitment to customer success in the esports industry.
Previous Experience in Customer Success
Before joining PlayVS, Mike Buck worked as a Customer Success Manager at CareStarter for 11 months in 2020. His experience also includes a role as a Client Support Specialist at ChowNow from 2020 to 2021, where he provided support to clients and ensured their needs were met. Additionally, he served as a Content Onboarding Specialist at Waitr from 2017 to 2019, further solidifying his expertise in customer success and support.
Educational Background
Mike Buck holds two Bachelor of Science degrees from Louisiana State University. He studied Dietetics and Clinical Nutrition Services from 2012 to 2015 and Business Administration and Management from 2003 to 2008. This diverse educational background has equipped him with a solid foundation in both health sciences and business management, contributing to his effectiveness in customer success roles.
Professional Contributions and Achievements
Throughout his career, Mike Buck has developed and implemented new resources and email campaigns that resulted in a 33% reduction in new client onboarding time. He has also designed client surveys to showcase the benefits of esports on students, which led to increased platform adoption. His proactive approach has resulted in product improvements and enhanced customer satisfaction.
Teaching and Research Experience
Mike Buck has experience in education, having worked as an Adjunct Instructor and Career Services Director at the Louisiana Culinary Institute from 2014 to 2016. He also served as a Research Associate at the LSU School of Nutrition and Food Sciences from 2012 to 2014. These roles highlight his ability to engage with students and contribute to academic environments.