Jonathan Dispenza
About Jonathan Dispenza
Jonathan Dispenza serves as the Head of Customer Success at Podchaser, where he has worked since 2021. He also hosts a podcast for Untappd, Inc, contributing to the company since 2019.
Work at Podchaser
Jonathan Dispenza has served as the Head of Customer Success at Podchaser since 2021. In this role, he has focused on enhancing customer engagement and satisfaction. He previously held the position of Customer Success Manager at Podchaser for nine months in 2021, where he contributed to customer relationship management initiatives. His experience at Podchaser reflects his commitment to improving customer experiences in the podcasting industry.
Experience at Untappd, Inc
At Untappd, Inc, Jonathan Dispenza has worked in various capacities since 2016. He began as a Festival & Event Marketing Specialist from 2019 to 2021, where he played a key role in event planning and marketing strategies. He then transitioned to an Account Executive role, serving from 2016 to 2021, before becoming a Podcast Host in 2019. His diverse experience at Untappd, Inc showcases his adaptability and expertise in customer engagement and marketing.
Military Background
Jonathan Dispenza served in the US Army as a 12B Combat Engineer from 2000 to 2004. This experience provided him with skills in teamwork, leadership, and problem-solving, which he has applied throughout his professional career. His military background contributes to his strong work ethic and ability to thrive in dynamic environments.
Education and Expertise
Jonathan Dispenza studied Business Administration and Management at Jamestown Community College, where he earned an Associate of Arts and Sciences (A.A.S.) degree from 2002 to 2004. He furthered his education at the State University of New York College at Buffalo, achieving a Bachelor of Arts (BA). His educational background equips him with a solid foundation in business principles and customer relationship management.
Achievements in Customer Success
In his role as Head of Customer Success at Podchaser, Jonathan Dispenza has created a set of metrics designed to measure customer engagement effectively. He has developed a system that automates routine tasks, allowing his team to focus on building customer relationships. His contributions have been instrumental in enhancing customer satisfaction and reducing potential churn in the podcasting sector.