Giuseppe M.
About Giuseppe M.
Giuseppe M. is a Customer Success Manager with extensive experience in the hospitality sector, having held key positions at various companies including Accor and Event Temple. He currently works at Kreezee Sports and Poka Inc., where he applies his creative and technical skills to enhance customer success initiatives.
Work at Poka
Giuseppe M. has been serving as a Customer Success Manager at Poka Inc. since 2021. In this role, he focuses on ensuring customer satisfaction and success by leveraging his extensive experience in customer support and management. His responsibilities include developing strategies to enhance customer engagement and retention, as well as providing tailored solutions to meet client needs.
Current Role at Kreezee Sports
Since 2020, Giuseppe M. has held the position of Manager of Support/Success at Kreezee Sports in Quebec, Canada. His role involves overseeing customer support operations and implementing strategies to improve customer experiences. He applies his background in customer success to foster strong relationships with clients and address their needs effectively.
Previous Experience in Hospitality Management
Giuseppe M. has a diverse background in hospitality management, having worked in various roles. He served as Event Operations & Logistics Manager at Accor from 2009 to 2018 in Banff, Alberta, where he managed logistics for events. Prior to that, he was an Executive Housekeeper at Banff Lodging Company and Moraine Lake Lodge, where he oversaw housekeeping operations. His experience in these positions contributed to his expertise in customer service and operational management.
Education and Expertise
Giuseppe M. studied at Mohawk College, where he earned a Bachelor's degree in Computer Hardware Engineering from 2000 to 2003. His educational background provides him with a strong technical foundation, which he applies in his current roles. His expertise in both technical and operational aspects of customer success positions him well to deliver innovative solutions in the hospitality sector.
Establishing Customer Success Departments
During his career, Giuseppe M. played a key role in establishing Customer Success departments. He conducted thorough research and consulted with industry experts to develop effective strategies for customer engagement and support. His proactive approach has contributed to the growth and success of the teams he has been part of.