Victoria Auer
About Victoria Auer
Victoria Auer is a Customer Success Operations Manager at Poka Inc., where she has worked since 2022. She has a diverse background in customer success and sales, with previous roles at Uber and H&M, and holds a Bachelor's Degree in Retail Management from Ryerson University.
Current Role at Poka Inc.
Victoria Auer serves as the Customer Success Operations Manager at Poka Inc. since 2022. In this role, she focuses on enhancing customer satisfaction and streamlining operations to improve service delivery. Her responsibilities include managing customer success initiatives and collaborating with cross-functional teams to ensure client needs are met effectively.
Previous Experience at Poka Inc.
Prior to her current position, Victoria worked at Poka Inc. as a Customer Success Manager from 2021 to 2022. During her tenure, she was responsible for managing customer relationships and ensuring successful onboarding processes. Her experience in this role contributed to her understanding of customer needs and operational efficiencies.
Experience at Uber
Victoria Auer worked at Uber in various capacities. She served as a Bilingual Customer Success Specialist from 2019 to 2021, where she addressed customer inquiries and provided support in both English and French. Additionally, she was a Bilingual Elevated Customer Support Representative for a brief period in 2019, focusing on high-level customer issues.
Educational Background
Victoria studied at Ryerson University, where she earned a Bachelor's Degree in Retail Management from 2011 to 2015. This educational background provided her with foundational knowledge in retail operations, customer service, and management practices, which she has applied throughout her career.
Early Career Experience
Victoria's early career includes various roles in customer service and sales. She worked as a Sales Advisor at H&M from 2014 to 2016 and later as Area Recruitment Support in 2015. Additionally, she gained experience as a Digital Marketing Intern at OfficeMax Grand & Toy from 2013 to 2014, where she developed skills in marketing and customer engagement.