Louise Arnold
About Louise Arnold
Louise Arnold is a Customer Service Manager at Policy Expert in Milton Keynes, United Kingdom, where she has worked since 2016. She has developed training programs and initiatives that have significantly improved customer service efficiency and satisfaction.
Work at Policy Expert
Louise Arnold has been serving as the Customer Service Manager at Policy Expert since 2016. In this role, she has developed a training program for new hires that successfully reduced onboarding time by 20%. Additionally, she organized and led a cross-departmental initiative aimed at streamlining customer service processes, which resulted in a 10% reduction in response times. Her contributions to the company have been recognized with the 'Excellence in Customer Service' award for three consecutive years.
Previous Experience in Banking
Prior to her current position, Louise Arnold worked at HSBC Retail Banking and Wealth Management as a Retail Branch Manager from 2001 to 2010. During her nine years in this role, she gained extensive experience in managing customer service operations within the banking sector. Earlier in her career, she worked as a Customer Service Representative at Merchants for seven months in 2000-2001, where she began to develop her skills in customer relations.
Customer Service Innovations
Louise Arnold has implemented several initiatives aimed at enhancing customer service quality. Notably, she established a customer feedback system that led to a 15% increase in customer satisfaction scores over two years. Her focus on improving customer experiences has been a significant aspect of her career in customer service management.
Education and Qualifications
Louise Arnold studied at Bedford College of Higher Education, where she achieved the N.N.E.B qualification. This educational background has provided her with foundational knowledge and skills applicable to her roles in customer service and management.
Speaking Engagements and Industry Contributions
Louise Arnold has participated as a guest speaker at the UK Customer Experience Awards. In this capacity, she shared her insights on improving customer satisfaction, contributing to discussions on best practices in the industry.