Steve Majer
About Steve Majer
Steve Majer serves as a Complaints Officer at Policy Expert, where he has worked since 2016. He previously held a position at Allianz Insurance and is responsible for training staff, handling escalated complaints, and managing Subject Access Requests.
Work at Policy Expert
Steve Majer has served as a Complaints Officer at Policy Expert since 2016. In this role, he manages escalated customer complaints that require resolution beyond initial handling. He is responsible for collating and responding to Subject Access Requests within the required regulatory timescales. Additionally, he reviews company complaints data on a monthly basis to identify trends and training needs, ensuring that the organization maintains high standards in customer service.
Training and Development Initiatives
At Policy Expert, Steve Majer plays a key role in training new staff members. He has assisted in developing the complaints training program and has personally delivered training to over 150 employees. His focus on equipping staff with the necessary skills to handle complaints effectively contributes to the overall improvement of customer service within the organization.
Previous Experience at Allianz Insurance
Before joining Policy Expert, Steve Majer worked at Allianz Insurance as a Personal Injury/Credit Hire Claims Handler from 2012 to 2016. During his four years in this position, he gained valuable experience in handling claims and managing customer interactions, which has informed his approach to complaints management in his current role.
Background in Risk Management
Steve Majer briefly worked as a Group Risk Claims Administrator at Rentokil-Initial in 2016. His experience in risk management has provided him with insights into claims processes and customer service, enhancing his capabilities in his subsequent roles.
Education and Qualifications
Steve Majer studied at Walton High School. His educational background laid the foundation for his career in the insurance and customer service sectors, where he has developed expertise in complaints handling and claims management.