Polo
Polo, based in Mexico City, leverages behavioral data to enhance guest experiences in the hospitality industry through unique QR codes and advanced analytics.
Services
Polo provides innovative solutions to the hospitality industry, including restaurants, hotels, and social clubs. The company leverages behavioral data to enhance the guest experience through unique QR codes that allow guests to browse, order, and pay for services. Establishments receive valuable insights and analytics to make data-driven decisions. Polo also develops point of sale (POS) and management solutions specifically for Latin American restaurants with features such as always-live analytics, group and product modifiers, quick search, and daily notes for staff communication.
Products
Polo's product suite includes a digital menu that allows for immediate adjustments, supports automatic languages, and manages menus across multiple branches. The platform captures 12 times more reviews that can be traced back to specific tables, waiters, and dishes. Advanced analytics help establishments understand customer recurrence, menu preferences, and conversion rates from online to local visits. Polo also enhances service efficiency by enabling second orders from the table, increasing product cross-selling opportunities, facilitating commission-free takeout orders, creating new sales channels, and allowing for faster table rotation and easy account division without the need for calculators.
Locations
Polo is based in Mexico City, CDMX, Mexico. The company operates within various regions including Mexico, Latin America, and offers both remote and partly remote options. By focusing on these areas, Polo aims to support the local hospitality industry with its data-centered products and network benefits.
Industry Background
Polo operates within the B2B industry, with a specific focus on the hospitality sector within Latin America. The company is part of the Y-Combinator W23 batch and leverages advanced technology to provide POS and management solutions that help restaurants optimize operations and enhance their customer service. By offering a range of innovative features and analytics, Polo supports data-driven decision-making for hospitality businesses.