Agustin Hernandez
About Agustin Hernandez
Agustin Hernandez is a Senior Customer Support Engineer at Poly, with extensive experience in quality assurance and technical support across various companies. He has a background in electronic technology and information technology, and he specializes in conducting root cause analysis and training technical support representatives.
Current Role at Poly
Agustin Hernandez serves as a Senior Customer Support Engineer at Poly, where he has worked since 2016. Based in Austin, Texas, he focuses on monitoring field performance for potential product issues. His responsibilities include verifying the implementation of containment and corrective actions to enhance product reliability. He also maintains and innovates the Unified Communications Laboratory, ensuring that the latest technologies and methodologies are applied to support customer needs.
Previous Experience at Samsung Electronics America
Agustin Hernandez worked at Samsung Electronics America as a QA LAB Technician from 2002 to 2004. During his tenure in Tijuana Parque Industrial Florido, he conducted root cause analysis for hardware and software products. His role involved identifying issues in products from the field and contributing to quality assurance processes.
Experience at Plantronics
From 2011 to 2016, Agustin Hernandez held the position of Senior QA Software/Firmware Tester at Plantronics in Santa Cruz, California. In this role, he created Technical Knowledge Base articles for the Plantronics website and provided training to Technical Support Representatives. His efforts aimed to enhance the knowledge base within the Technical Assistance Center, improving overall customer support.
Education and Certifications
Agustin Hernandez studied at CBTIS 237, where he earned a certification as an Electronic Technician from 1996 to 1999. He later attended Universidad Autónoma de Baja California, achieving a Bachelor's degree in Information Technology from 2004 to 2007. His educational background provides a strong foundation for his technical roles in the electronics and communications industries.
Work History at Kyocera Communications, Inc.
Agustin Hernandez worked as an Electronic Technician at Kyocera Communications, Inc. from 2004 to 2005. His role involved supporting electronic systems and contributing to the quality assurance processes within the organization. This experience further developed his technical skills in the field of electronics.