Ashley Oviatt
About Ashley Oviatt
Ashley Oviatt is a Channel System Engineer with a background in Information Technology from Utah Valley University. She has extensive experience in technical communication, training, and customer support, having previously held positions at Poly, Interface Security Systems, and ApplianSys.
Work at Poly
Ashley Oviatt currently serves as a Channel System Engineer at Poly, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and loyalty through effective communication and technical support. Prior to this, she worked as a Senior Inside Systems Engineer at Poly from 2019 to 2021, where she contributed to system engineering projects in the Austin, Texas area. Her experience at Poly reflects her commitment to providing high-quality service and support to clients.
Education and Expertise
Ashley Oviatt studied Information Technology at Utah Valley University from 1994 to 1996. This educational background laid the foundation for her technical skills and expertise in system and server administration. She is skilled in creating detailed troubleshooting guides that include steps, standards, and best practices. Her training experience encompasses diverse personnel in troubleshooting and system administration procedures, showcasing her ability to convey technical information effectively.
Background
Before joining Poly, Ashley Oviatt accumulated significant experience in the technology sector. She worked at Interface Security Systems as a WAN Analyst from 2011 to 2017, where she focused on network analysis. Following this role, she served as a Senior Sales Support Manager at ApplianSys from 2018 to 2019 in the Austin, Texas area. Her diverse background in various technical roles has equipped her with a comprehensive understanding of both technical and sales processes.
Achievements
Throughout her career, Ashley Oviatt has demonstrated a commitment to customer satisfaction and effective communication. She possesses strong client communication skills, particularly in translating technical concepts into non-technical language. This ability has allowed her to build solid relationships with both external and internal stakeholders. Her experience as a System and Server Administrator further enhances her capability to collaborate with technical and sales teams to address customer inquiries.