Brian Amato
About Brian Amato
Brian Amato is a Channel Systems Engineer at Poly, where he has worked since 2020. He has a strong technical background and extensive experience in customer service and management, having held various roles in the telecommunications industry.
Work at Poly
Brian Amato has been serving as a Channel Systems Engineer at Poly since 2020. In this role, he focuses on developing and maintaining relationships with channel partners, ensuring effective communication and collaboration. His tenure at Poly spans four years, during which he has leveraged his technical expertise to support various initiatives and projects. Prior to his current position, he worked as a Virtual Experience Manager at Poly from 2013 to 2020, where he managed virtual experiences and contributed to enhancing customer engagement.
Education and Expertise
Brian Amato holds a degree in Business Administration and Management from the University of Phoenix. He has also studied at Drexel University - College of Business and Administration and Montgomery County Community College, where he achieved a qualification in Emergency Medical Technology/Technician (EMT Paramedic). His educational background supports his managerial experience and technical skills, enabling him to effectively address customer needs and drive service excellence.
Professional Background
Brian Amato has a diverse professional background with experience in various roles. He worked at Glowpoint, Inc. as a Conference Producer from 2010 to 2013, where he was responsible for coordinating and managing conference services. Additionally, he served as a Virtual Experience and VNOC Support Manager at Polycom from 2013 to 2020, focusing on virtual support and customer service in the Greater New York City Area. He began his career at MetroPCS as a Senior Customer Service Representative from 2008 to 2010.
Technical Skills and Management Experience
Brian Amato possesses a strong technical background that allows him to creatively resolve issues in a cost-effective manner. His managerial experience includes driving superior service for both consumer and corporate customers. He has demonstrated an exceptional ability to establish collaborative relationships with internal and external associates, contributing to effective teamwork and project success.