Christopher Nutting
About Christopher Nutting
Christopher Nutting is a Technical Support Engineer Lv2 at Poly, where he has worked since 2017, focusing on network and endpoint hardware/software issues. He utilizes various tools for casework and documentation, and has experience in managing virtual machines and directing service partner engineers in troubleshooting.
Work at Poly
Christopher Nutting has been employed at Poly as a Technical Support Engineer Lv2 since 2017. In this role, he is responsible for managing virtual desktop infrastructure (VDI) virtual machines hosted by VSphere. He collaborates with Business Relationship Managers and customers globally to troubleshoot and resolve network and endpoint hardware and software issues. His work involves utilizing various tools for casework and documentation, ensuring efficient service delivery.
Previous Experience at Apex Systems
Before joining Poly, Christopher Nutting worked at Apex Systems as a Network Operations Specialist (NGEN) for a period of 10 months, from 2016 to 2017. In this position, he gained experience in network operations, which contributed to his technical expertise in managing and supporting network systems.
Technical Skills and Tools
Christopher Nutting utilizes several technical tools in his current role, including Salesforce, Seibel, and ChangeGear. These platforms assist him in detailed casework and documentation of troubleshooting processes. His skills enable him to direct service partner engineers in the remote diagnosis and repair of hardware problems, enhancing the efficiency of service delivery.
Global Network Monitoring Services
In his role at Poly, Christopher Nutting provides managed services and active 24x7 network monitoring for over 7000 devices globally. This responsibility highlights his capability in overseeing extensive network operations and ensuring optimal performance across various devices.