Scott Cleveland
About Scott Cleveland
Scott Cleveland is a Technical Support Engineer at Poly, where he consults managed customers on infrastructure usage and provides high-level support for meetings. He has extensive experience in network operations and support, having previously worked at Liberty Mutual and Georgia-Pacific, and served in the US Navy.
Work at Poly
Scott Cleveland has been employed at Poly as a Technical Support Engineer since 2018. In this role, he provides technical assistance and support for infrastructure equipment issues. He focuses on delivering White Glove support for high-profile meetings, ensuring that all technical aspects run smoothly. His position involves close collaboration with engineering teams to troubleshoot and resolve any technical challenges that arise.
Previous Experience at Liberty Mutual
Before joining Poly, Scott Cleveland worked at Liberty Mutual as a Network Operations Analyst from 2000 to 2017. During his 17 years in this role, he was responsible for monitoring and managing network operations, ensuring optimal performance and reliability. His experience at Liberty Mutual provided him with a strong foundation in network management and operations.
Background in Shipping at Georgia-Pacific LLC
Scott Cleveland's career began at Georgia-Pacific LLC, where he served as a Shipping Specialist from 1996 to 2000. He worked in Newington, NH, for four years, managing shipping logistics and operations. This early experience contributed to his understanding of operational processes and customer service.
Military Service in the US Navy
Scott Cleveland served in the US Navy as an Aerographer's Mate 2nd Class from 1985 to 1991. His military service included assignments in Guam, Brunswick, ME, and Wentworth, MA. This experience provided him with technical skills and discipline that have been beneficial throughout his career.
Education and Expertise
Scott Cleveland studied at Southern New Hampshire University, where he earned an Associate's Degree in System, Networking, and LAN/WAN Management from 2013 to 2017. His education has equipped him with a solid understanding of network and telephony hardware and software. He is proficient in using applications such as Splunk, Spectrum, and Netscout for analyzing network outages.