Aimee Griffin
About Aimee Griffin
Aimee Griffin is the Director of Professional Services, Transformation & Operations at PowerPlan, Inc., where she has worked since 2022. With over 15 years of experience in customer service and team management, she has held various roles at PowerPlan and McKesson Provider Technologies, demonstrating strong communication skills and leadership abilities.
Current Role at PowerPlan
Aimee Griffin serves as the Director of Professional Services, Transformation & Operations at PowerPlan, Inc. since 2022. In this role, she focuses on enhancing operational efficiency and leading transformation initiatives within the organization. Her leadership style emphasizes driving results and fostering team performance.
Previous Experience at PowerPlan
Aimee Griffin has held multiple positions at PowerPlan, Inc. She worked as a Senior Manager of Technical Support for four months in 2021, followed by a two-year tenure as Technical Support Operations Manager from 2019 to 2021. She also served as the Director of Customer Support and Quality from 2021 to 2022, where she contributed to improving customer service standards.
Experience at McKesson Provider Technologies
Aimee Griffin worked at McKesson Provider Technologies for several years in various roles. Her positions included Manager of Advocacy & Escalation from 2012 to 2015, Team Lead of Customer Advocacy from 2011 to 2012, and Technical Support Supervisor for OneContent from 2015 to 2016. She began her career at McKesson as a Senior Customer Advocate from 2006 to 2011.
Educational Background
Aimee Griffin studied at The University of Georgia, where she earned a Post Graduate degree in Economics from 1993 to 1998. She also holds a Bachelor of Arts (B.A.) in Economics/Mathematics from Agnes Scott College, completed from 1989 to 1993. Her educational background supports her analytical and operational capabilities.
Professional Skills and Leadership
Aimee Griffin possesses over 15 years of experience in customer service and team management. She is recognized for her excellent communication skills, particularly in translating technical information for non-technical audiences. Her leadership approach involves leading by example to achieve outstanding results.