Berk Balkan
About Berk Balkan
Berk Balkan is a Support Engineer at PowerPlan, Inc., where he has worked since 2017. He previously held positions at Reflexis Systems and Mathnasium, and he holds a Bachelor of Science in Chemical Engineering from the Georgia Institute of Technology.
Work at PowerPlan
Berk Balkan has been employed at PowerPlan, Inc. as a Support Engineer since 2017. In this role, he engages in triaging, diagnosing, and resolving customer issues. His responsibilities include creating code fixes and SQL queries, as well as developing training materials. He provides operational support to utility accounting customers across five specialized modules, including Property Tax and System Security. Berk also manages customer escalations and oversees the unassigned queue, ensuring effective queue management and coordination.
Previous Experience at Reflexis Systems
Before joining PowerPlan, Berk Balkan worked at Reflexis Systems as an Application Implementation Specialist from 2014 to 2017. During his three years in this position, he was based in the Atlanta Metropolitan Area. His role involved implementing applications and providing support to clients, contributing to the overall success of the projects he was involved in.
Background in Education
Berk Balkan studied at the Georgia Institute of Technology, where he earned a Bachelor of Science (B.S.) degree in Chemical Engineering from 2008 to 2012. This educational background provided him with a strong foundation in engineering principles and analytical skills, which he applies in his current and previous roles.
Experience as a Mathematics Instructor
In 2014, Berk Balkan worked as a Mathematics Instructor at Mathnasium - The Math Learning Center for five months in the Atlanta Metropolitan Area. In this role, he was responsible for teaching mathematical concepts to students, helping them improve their skills and understanding of the subject.
Role as MCAT Instructor
Berk Balkan also served as an MCAT Instructor for General Chemistry at The Princeton Review from 2013 to 2014. His tenure lasted for nine months in the Atlanta Metropolitan Area, where he taught students preparing for the MCAT, focusing on key concepts in general chemistry.