John St. Clair
About John St. Clair
John St. Clair is a Support Analyst at PowerPlan, Inc., where he has worked remotely since 2022. He holds a Master of Science in Information Technology from Capella University and has extensive experience in project management, user training, and technical troubleshooting.
Work at PowerPlan
John St. Clair has been employed at PowerPlan, Inc. as a Support Analyst since 2022. His role involves providing support for various technical issues and assisting users in navigating the company's systems. He is currently engaged in a project that transitions the organization from a paper ticketing system to an electronic system utilizing Android tablets. This project includes training users across a diverse age range, ensuring that all employees can effectively use the new system.
Education and Expertise
John St. Clair pursued his Master of Science in Information Technology at Capella University from 2020 to 2023. His studies included a focus on network security, where he completed a course that emphasized building firewall parameters and utilizing tools such as Wireshark and Netwitness for security threat detection. He also holds a Bachelor of Arts in Mass/Organizational Communication from the University of Missouri-Columbia, which he completed from 2008 to 2010.
Background
Before joining PowerPlan, John St. Clair amassed a diverse work history. He served as an Area Manager II at Amazon from 2020 to 2022 and held managerial positions at Waterway Gas & Wash and DH Pace Company, Inc. He also worked as an Assistant Manager at Taco Bell from 2011 to 2014. His experiences across various industries have equipped him with skills in management, troubleshooting, and technical support.
Technical Skills
John St. Clair possesses a range of technical skills relevant to his role as a Support Analyst. He is capable of troubleshooting ticketing program issues and network connectivity problems, both in-person and remotely. He has experience in using Microsoft Visio for creating network layouts and follows wiring diagrams to run power or data through areas. Additionally, he is skilled in using inventory management software on hand scanners and has basic coding skills in Java, which he applied in his Master's degree projects.
Professional Development
John St. Clair is currently a Graduate Student at Capella University, continuing his education in the field of Information Technology. His commitment to professional development is evident through his ongoing studies and the completion of specialized courses that enhance his technical capabilities. This dedication to learning supports his role at PowerPlan and contributes to his effectiveness as a Support Analyst.