Samantha Lakten
About Samantha Lakten
Samantha Lakten serves as the Manager of Services Operations at PowerPlan, Inc., a position she has held since 2022. With a background in various roles at PowerPlan and other companies, she has contributed significantly to project management and compliance initiatives.
Work at PowerPlan
Samantha Lakten has been employed at PowerPlan, Inc. since 2014, holding various positions over the years. Currently, she serves as the Manager of Services Operations, a role she has held since 2022. Prior to this, she worked as a Client Entitlement Compliance Manager from 2020 to 2022 and as a Solution Manager from 2016 to 2020. Earlier in her career at PowerPlan, she was a Software Support Analyst from 2014 to 2016. During her tenure, she contributed significantly to the establishment and stability of the Services Operations team in 2018 and played a key role in the creation of the Technical Account Manager role in 2021.
Education and Expertise
Samantha Lakten earned her Bachelor’s degree in Industrial and Systems Engineering from the Georgia Institute of Technology, where she studied from 2008 to 2011. Her educational background provides her with a strong foundation in engineering principles and systems optimization. Additionally, she possesses extensive knowledge of Service Organization Control (SOC) compliance and risk management, particularly in relation to change management. This expertise supports her roles in project management and operational leadership.
Background
Before joining PowerPlan, Samantha Lakten gained experience in various roles that contributed to her professional development. She worked as a Software Consultant at Manhattan Associates from 2012 to 2014 and served as an Industrial and Systems Engineer at the Georgia Institute of Technology from 2008 to 2012. Additionally, she held an internship as the Process Excellence - Intern Team Lead at Cbeyond from 2010 to 2011. These positions helped her build a diverse skill set in software support, process improvement, and engineering.
Achievements
Samantha Lakten has been instrumental in several initiatives at PowerPlan. She advocated for the Lean Six Sigma training initiative, enhancing operational efficiency within the organization. She also provided project management for the Elevate conference and the implementation of PowerPlan Cloud solutions. Her contributions have been pivotal in shaping the Services Operations team and establishing key roles within the company.