Adam Evang
About Adam Evang
Adam Evang is a Vice President of Contact Center Technology at PRA Group, where he has worked since 2021. He has over 15 years of experience in contact center management and technology, having held various roles at companies such as Community Loan Servicing and Genesis Financial Solutions.
Current Role at PRA Group
Adam Evang serves as the AVP-Contact Center Technology at PRA Group, a position he has held since 2021. In this role, he focuses on enhancing contact center operations through technology integration. His responsibilities include managing contact strategies and optimizing customer interactions. He operates from Norfolk, Virginia, and is involved in various initiatives aimed at improving operational efficiency.
Previous Experience in Workforce Management
Prior to his current role, Adam worked at Community Loan Servicing, LLC as Workforce Manager from 2017 to 2021. He also held the position of Assistant Vice President, Workforce Management for a brief period in 2021. His experience in workforce management includes implementing innovative dialer strategies that improved right party contact rates and reduced delinquency across multiple platforms.
Background in Dialer Management
Adam has a strong background in dialer management, having worked as Dialer Production Manager at Genesis Financial Solutions from 2013 to 2017. He also served as Dialer Support Specialist at Wilshire Credit Corporation from 2007 to 2009. His expertise includes utilizing both onshore and offshore BPO agencies to expand workforce capabilities while managing departmental budgets.
Education and Qualifications
Adam Evang earned a Bachelor of Science (BS) degree from the University of Oregon, completing his studies from 2000 to 2004. His educational background provides a foundation for his professional roles in contact center technology and workforce management.
Technical Skills and Methodologies
In his various roles, Adam has managed teams of developers using Scrum, Agile, and Waterfall methodologies. He has focused on optimizing IVR and CRM systems, contributing to enhanced operational performance in contact center environments.