Cynthia C.
About Cynthia C.
Cynthia C. serves as the Senior Legal Dispute Manager at PRA Group, where she has worked since 2015, overseeing compliance and risk management. With a background in customer service and litigation, she actively monitors team performance and participates in talent acquisition.
Work at PRA Group
Cynthia C. has been employed at PRA Group (Nasdaq: PRAA) since 2015, serving as a Senior Legal Dispute Manager. In this role, she oversees compliance and risk management within the organization. Her responsibilities include monitoring team performance through call evaluations and monthly account audits. Cynthia also identifies violations of the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), and other company policies. She actively participates in the talent acquisition and management process alongside Human Resources and prepares annual reviews, making recommendations for salary adjustments for her team members.
Previous Experience
Prior to her current role, Cynthia worked at PRA Group as a Custodian of Records and Corporate Representative from 2013 to 2015. Before joining PRA Group, she served as a Customer Service Coordinator at Capital One from 2011 to 2013. Her career began as a Senior Litigation Paralegal at a private law firm, where she worked from 2007 to 2011. This diverse experience in legal and customer service roles has contributed to her expertise in managing legal disputes and compliance.
Education and Expertise
Cynthia has been studying Legal Assistant/Paralegal at Bryant & Stratton College since 2006. Her educational background supports her professional roles in legal dispute management and compliance. The combination of her studies and extensive work experience in legal environments has equipped her with the necessary skills to navigate complex legal frameworks and manage team performance effectively.
Team Development and Training
In her role at PRA Group, Cynthia facilitates off-site training sessions for department team members. This involvement in training and development reflects her commitment to enhancing team performance and ensuring that staff are well-equipped to meet compliance standards. Her active participation in preparing annual reviews further demonstrates her focus on team development and management.