Diana Macon
About Diana Macon
Diana Macon is a Senior Analyst in Compliance Quality Monitoring with over 19 years of experience in the financial services industry, particularly in operational and compliance management within debt collections. She has held various roles at PRA Group and HSBC, demonstrating strong organizational skills and a commitment to compliance risk management.
Work at PRA Group
Diana Macon currently serves as a Senior Analyst in Compliance Quality Monitoring at PRA Group (Nasdaq: PRAA), a position she has held since 2021. Her career at PRA Group spans multiple roles, including Senior Manager of Compliance Quality Monitoring from 2016 to 2019, and Senior Operations Manager from 2009 to 2012. Additionally, she worked as AVP of Compliance Quality Monitoring from 2019 to 2021 and as Senior Analyst for Compliance Risk & Testing from 2012 to 2016. Throughout her tenure, she has contributed to compliance risk assessment processes and operational management.
Education and Expertise
Diana Macon studied Business Administration at Strayer University from 2006 to 2007. Her educational background complements her extensive experience in the financial services industry, specifically in operational and compliance management within the debt collections field. She possesses core competencies in collections and compliance management, staff supervision, performance monitoring, and issue resolution.
Background
Diana Macon has over 19 years of experience in the financial services sector. Before her roles at PRA Group, she worked at HSBC, where she held positions such as Collections Unit Manager from 2002 to 2006 and Customer Care & Sales Unit Manager from 2006 to 2008. Her diverse experience in both compliance and operational roles has equipped her with a comprehensive understanding of the industry.
Achievements
Diana Macon has a proven track record of achieving desired results in her roles. She is recognized for her superior organizational skills and strong work ethic. Her contributions to compliance risk management and operational efficiency have been significant throughout her career, particularly in her various roles at PRA Group.