Dominick Muzio
About Dominick Muzio
Dominick Muzio is an Operations Manager at PRA Group, where he has worked since 2018. He has a background in team leadership and operations management, with previous roles at TELUS International and Rooms To Go.
Current Role at PRA Group
Dominick Muzio serves as the Operations Manager at PRA Group, a position he has held since 2018. He operates from Henderson, Nevada, and is responsible for various operational tasks. His role includes collaborating with the Talent Acquisition team to ensure the hiring of suitable candidates. Muzio also plays a key role in the interview process and supports new team members by working closely with the training department.
Previous Experience at TELUS International
Before joining PRA Group, Dominick Muzio worked at TELUS International as a Team Lead from 2016 to 2018 in Las Vegas, Nevada. During his two years in this role, he was involved in managing team performance and ensuring operational efficiency. His experience at TELUS contributed to his skills in team leadership and operational management.
Experience at Rooms To Go
Dominick Muzio was the Regional Manager at Rooms To Go from 2001 to 2008, where he worked for seven years in Port Charlotte, Florida. In this capacity, he was responsible for overseeing regional operations and managing team performance. His tenure at Rooms To Go provided him with extensive experience in retail management and operational oversight.
Educational Background in Broadcasting
Dominick Muzio studied at the Connecticut School of Broadcasting, where he achieved a degree in Radio and Television Broadcasting Technology/Technician from 1995 to 1996. This educational background equipped him with foundational skills in broadcasting and media, which may complement his operational management capabilities.
Skills in Operations Management
Muzio possesses expertise in using the NICE system for operations management and utilizes Workday for managing various operational tasks. He is involved in grading calls to maintain quality assurance standards and handles escalations, assisting with second voice calls to resolve complex issues. Additionally, he is responsible for setting performance plans for underperforming team members and administering disciplinary actions when necessary.