Eddie Pate
About Eddie Pate
Eddie Pate is a Dialer Management Senior Analyst at PRA Group, with extensive experience in telecommunications and call recording solutions. He has worked for various organizations, including Wells Fargo and Wachovia, where he contributed to significant projects such as the Cisco VoIP migration.
Work at PRA Group
Eddie Pate has been serving as a Dialer Management Sr Analyst at PRA Group since 2015. In this role, he focuses on optimizing dialer performance and enhancing telephony solutions. His expertise contributes to the efficiency of communication systems within the organization. PRA Group is a publicly traded company on Nasdaq (PRAA) and is known for its operations in accounts receivable management.
Telecommunications Experience at Wells Fargo
During his tenure at Wells Fargo, Eddie Pate played a significant role in the Cisco VoIP migration project. He provided detailed demonstrations for supervisors and site leaders on how to retrieve and review recordings. He also designed and implemented enterprise call recording solutions for multiple business lines, ensuring that the telephony infrastructure met the operational needs of the bank.
Previous Roles in Telecommunications
Eddie Pate has extensive experience in the telecommunications field. He worked as a Telecommunications Analyst at First Union National Bank for one year and then continued in a similar role at Wachovia Bank for eight years. At Wachovia, he delivered proactive support and consultation for telephony solutions tailored to fast-paced, multi-site businesses. Prior to these roles, he served as an Aspect System Admin at Orcom Solutions for three years.
Project Involvement and Skills
Eddie Pate was involved in a two-year project at Wells Fargo that focused on migrating from Avaya, Nortel, and Aspect TDM systems to Cisco VoIP. His responsibilities included equipment installation and configuration, showcasing his technical skills in telecommunications. Additionally, he worked as a Telecom Business Analyst at Duke Energy Corporation for six months, further enhancing his analytical capabilities in the telecom sector.
Education and Expertise
While specific educational details are not provided, Eddie Pate's extensive experience in telecommunications and his roles in various organizations highlight his expertise in dialer management, telephony solutions, and system migrations. His background reflects a strong foundation in technical analysis and support within the telecommunications industry.