Emma Jordan
About Emma Jordan
Emma Jordan is an Operations Leader with extensive experience in the travel and customer service sectors. She has held various roles at Flight Centre Travel Group and currently works at PRA Group since 2021.
Current Role at PRA Group
Emma Jordan serves as the Operations Leader at PRA Group, a position she has held since 2021. In this role, she is responsible for overseeing operational processes and ensuring efficiency within the organization. Her experience in operations management contributes to the strategic goals of PRA Group, which is listed on Nasdaq under the ticker PRAA.
Previous Experience at Flight Centre Travel Group
Emma Jordan has extensive experience with Flight Centre Travel Group, where she worked in various roles from 2017 to 2020. She began as a Service and Support Administrator and later advanced to the position of Real Time Desk Analyst Team Leader. During her tenure, she also served as a Reporting Analyst and Real Time Desk Analyst, gaining valuable insights into operational analytics and team management.
Education and Training Background
Emma Jordan studied at Griffith University for one year from 2014 to 2015. Prior to that, she attended the College of Tourism & Hospitality (COTAH) in Brisbane, where she completed a one-year program from 2009 to 2010. This educational background has equipped her with skills relevant to her career in operations and management.
Experience in Customer Service and Management
Emma Jordan has a solid foundation in customer service and management, having worked at Collection House from 2011 to 2017. She held various positions, including Customer Service Officer, Dialler Administrator, and Team Leader. This experience has honed her skills in team leadership and customer support, which are essential in her current role.
Short-Term Roles in Workforce Planning
In 2020, Emma Jordan briefly worked as a Workforce Planner at The Star Entertainment Group and as a Call and Resource Manager at Stellar. These short-term roles allowed her to further develop her expertise in workforce management and resource allocation, contributing to her overall professional growth.