Quennisha Boyd
About Quennisha Boyd
Quennisha Boyd is a Dispute Specialist at PRA Group, where she has worked since 2016, focusing on managing customer disputes and correspondence related to dispute investigations. She has a background in social work and health and wellness, and has previously held positions in accounts payable and customer service.
Work at PRA Group
Quennisha Boyd has been employed at PRA Group since 2016, serving as a Dispute Specialist. In this role, she prepares and manages correspondence related to dispute investigations. Boyd has developed expertise in processing and classifying various types of customer disputes, particularly those associated with charged off accounts. She acts as a liaison between debtors, sellers, and other parties to facilitate the resolution of disputed accounts. Her experience at PRA Group spans over eight years, contributing to her proficiency in the field.
Education and Expertise
Quennisha Boyd studied at Jefferson State Community College from 2012 to 2013, focusing on Social Work. She furthered her education at the University of Phoenix from 2016 to 2017, where she studied Health and Wellness. Boyd's educational background complements her professional experience, particularly in her role as a Dispute Specialist, where she applies her knowledge to effectively manage customer disputes.
Background in Customer Service
Quennisha Boyd has a solid background in customer service, having worked as a Customer Service Representative at Insight Card Services from 2012 to 2014. In this position, she gained valuable experience in handling customer inquiries and resolving issues. Additionally, she served as an Accounts Payable Specialist at LaborChex from 2020 to 2021, where she was responsible for processing financial transactions and managing account information.
Skills in Dispute Resolution
Quennisha Boyd possesses strong skills in obtaining and verifying account information from account sellers. Her ability to process and classify customer disputes is a key aspect of her role at PRA Group. Boyd's experience in resolving disputes related to charged off accounts highlights her capability in managing complex financial situations and facilitating effective communication between involved parties.