Randell Mc Lin
About Randell Mc Lin
Randell Mc Lin serves as the Operations Manager at PRA Group, where he has worked since 2017. He holds a Bachelor of Applied Science in Geography from Eastern Illinois University and has over 15 years of experience in customer service and business development across various industries.
Work at PRA Group
Randell Mc Lin has been employed at PRA Group since 2014, initially serving as an Accounting Assistant. In 2017, he transitioned to the role of Operations Manager. In this capacity, he is responsible for preparing budgets and scheduling expenditures to meet financial objectives for the call center. He manages team needs and conducts performance reviews to ensure quality and customer service standards are met. His tenure at PRA Group spans over nine years, contributing to the company's operational efficiency.
Education and Expertise
Randell Mc Lin studied at Eastern Illinois University, where he earned a Bachelor of Applied Science (B.A.Sc.) in Geography from 1990 to 1995. He also holds a Bachelor of Applied Science (B.A.Sc.) in Geology/Earth Science from the same institution. His educational background provides a foundation for his expertise in various fields, including business services, telecommunications, automotive sales, and wireless services.
Background
Randell Mc Lin has over 15 years of experience in customer service, focusing on business development, risk reduction, and expense management. Prior to his current role at PRA Group, he worked at NCO Group as a Production Supervisor from 2005 to 2008, where he gained valuable supervisory experience. He also served as a Business Manager at T-Mobile from 2013 to 2016, further enhancing his skills in team management and customer relations.
Achievements in Human Resources
In his professional roles, Randell Mc Lin has been involved in various human resources activities, including recruiting, selecting, training, and coaching employees. His focus on employee development contributes to the overall performance and effectiveness of the teams he manages. His experience in HR activities complements his operational responsibilities, ensuring that team members are well-prepared to meet organizational goals.