Rosalind Blair
About Rosalind Blair
Rosalind Blair serves as a Call Quality Analyst at PRA Group, where she has worked since 2019. With five years of experience in this role, she contributes to the company's commitment to maintaining high standards in call quality.
Work at PRA Group
Rosalind Blair has been employed at PRA Group since 2019, serving as a Call Quality Analyst. In this role, she is responsible for evaluating and ensuring the quality of calls made within the organization. Her work contributes to maintaining high standards in customer interactions and supports the overall objectives of PRA Group.
Professional Experience
As a Call Quality Analyst at PRA Group, Rosalind Blair has accumulated five years of experience in assessing call quality. This position involves analyzing call recordings, providing feedback to agents, and identifying areas for improvement. Her expertise in call quality assessment plays a crucial role in enhancing customer service delivery.
Background
Rosalind Blair has a background in call quality analysis, with a focus on improving communication standards within organizations. Her tenure at PRA Group has allowed her to develop skills in evaluating customer interactions and providing constructive feedback to enhance service quality.