Thomas Paxton
About Thomas Paxton
Thomas Paxton is an Investigation and Litigation Department Customer Solutions Agent at PRA Group, where he has worked since 2021. He holds a Master of Laws from the University of Strathclyde and has experience in customer service and legal research.
Work at PRA Group
Thomas Paxton has been employed at PRA Group since 2021 as an Investigation and Litigation Department Customer Solutions Agent. In this role, he collaborates closely with the ILD Complex Team in Bromley to manage disputed and complex accounts. His responsibilities include adhering to guidelines and practices from the Civil Procedure Rules (CPR) and resolving customer queries with a focus on first call resolution. His experience in this position has contributed to his understanding of regulatory requirements and civil litigation procedures for England and Wales.
Education and Expertise
Thomas Paxton holds a Master of Laws (LLM) in Global Environmental Law and Governance from the University of Strathclyde, where he studied from 2019 to 2021. He also earned a Bachelor of Laws (LLB) from the University of Glasgow, completing his studies from 2015 to 2019. In addition to his academic qualifications, he works as a Research Assistant at the Strathclyde Centre for Environmental Law and Governance (SCELG) since 2020, further enhancing his expertise in environmental law.
Background
Before joining PRA Group, Thomas Paxton worked as a Hospitality Representative at Cordia (Services) LLP from 2017 to 2020 in Glasgow, Scotland. His role involved engaging with customers and resolving their queries, which helped him develop strong customer service skills. Additionally, he has experience performing in a four-piece band across various venues in Scotland, which contributed to his networking and organizational skills.
Achievements in Customer Solutions
In his current role at PRA Group, Thomas Paxton has demonstrated proficiency in managing complex accounts and resolving customer queries effectively. His focus on first call resolution has been a key aspect of his work, showcasing his ability to address issues promptly. His adherence to the Civil Procedure Rules (CPR) reflects his commitment to maintaining high standards in customer service and compliance within the legal framework.