Tonya Fentress, M.A.Ed.
About Tonya Fentress, M.A.Ed.
Tonya Fentress, M.A.Ed., is a Manager at PRA Group, where she has worked since 2015, and also serves as a Bankruptcy Operations Coach. She has a background in adult education and training, with experience as a professional speaker and a history of roles at Bank of America and PRA Group.
Work at PRA Group
Currently, Tonya Fentress serves as a Manager at PRA Group (Nasdaq: PRAA) in Norfolk, Virginia, a position she has held since 2015. In this role, she is responsible for implementing corporate policies through both classroom and virtual delivery methods. She also functions as a Bankruptcy Operations Coach, a role she has maintained for nine years. Her responsibilities include creating process and procedure updates for the Bankruptcy Operations staff and managing the development of training manuals for new hires and supplemental training.
Previous Experience at PRA Group
Tonya Fentress previously worked at PRA Group as a Training Specialist from 2013 to 2014. During her tenure, she focused on enhancing training programs and supporting staff development within the organization. This experience laid the groundwork for her current managerial role, where she continues to influence training and operational processes.
Background in Banking
Before her time at PRA Group, Tonya Fentress worked at Bank of America as an Assistant Vice President for 15 years, from 1996 to 2011. She also held the position of Personal Banker at Bank @lantec for seven months in 2012-2013. Her extensive background in banking has contributed to her expertise in operational processes and customer service.
Education and Expertise
Tonya Fentress has a strong educational background. She is currently pursuing a Doctor of Education (EdD) in Curriculum and Instruction from Liberty University, expected to complete in 2023. She also holds a Master’s Degree in Adult and Continuing Education and Teaching from the University of Phoenix, completed in 2017, and a Bachelor’s Degree in Multi-/Interdisciplinary Studies from Norfolk State University, earned in 2014. Her expertise includes adult training methodologies such as ADDIE and SAM, as well as eLearning and social recruiting.
Freelance Work and Public Speaking
In addition to her roles at PRA Group, Tonya Fentress freelances as a professional speaker and mistress of ceremonies for events in the Hampton Roads area. She operates under the brand PwrStr Productions, where she engages audiences and facilitates events, showcasing her communication skills and expertise in public speaking.