Alexa Grose
About Alexa Grose
Alexa Grose is a Manager of Customer Success at Preparis, where she has worked since 2023. She has a background in customer success and implementation roles across various companies, including OneTrust and Agility Recovery.
Current Role at Preparis
Alexa Grose serves as the Manager of Customer Success at Preparis, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of services. Her responsibilities include managing customer relationships and overseeing the customer success team to drive engagement and retention.
Previous Experience at OneTrust
Prior to her current role, Alexa worked at OneTrust as a Senior Implementation Consultant for Governance, Risk, and Compliance (GRC) from 2022 to 2023. During her time in this position, she was responsible for guiding clients through the implementation process, ensuring they effectively utilized OneTrust's solutions to meet their compliance needs.
Career at Agility Recovery
Alexa Grose held multiple roles at Agility Recovery. She started as a Customer Success Manager from 2019 to 2021, where she worked on improving customer satisfaction and support. She then advanced to the position of Manager of Implementations from 2021 to 2022, where she oversaw the implementation processes for new clients.
Experience at MrOwl
From 2016 to 2019, Alexa worked at MrOwl as the Content and Customer Experience Manager. In this role, she was responsible for managing content strategies and enhancing the overall customer experience, contributing to the platform's user engagement and satisfaction.
Educational Background
Alexa Grose earned her Bachelor of Arts (B.A.) degree in Political Science and Government from Pace University, where she studied from 2009 to 2013. This educational background provided her with a strong foundation in analytical thinking and communication skills, which she applies in her professional roles.