Vitor Avila
About Vitor Avila
Vitor Avila is a Technical Support Manager with a background in electronics and extensive experience in customer support roles. He has worked at Preset and e-Core, focusing on team leadership and automation to improve customer service.
Current Role as Technical Support Manager
Vitor Avila currently holds the position of Technical Support Manager at Preset, a role he has been in since 2023. In this capacity, he oversees technical support operations, ensuring effective resolution of customer inquiries and issues. His responsibilities include managing support teams and implementing strategies to improve service delivery.
Previous Experience at Preset
Before his current role, Vitor Avila worked at Preset in two capacities. He served as Principal Support Engineer from 2022 to 2023, where he focused on providing high-level technical support. Prior to that, he was a Customer Solutions Engineer from 2021 to 2022, where he contributed to customer engagement and support solutions.
Professional Background at e-Core
Vitor Avila has extensive experience at e-Core, where he held multiple positions related to support engineering. He worked as Support Engineer III - Atlassian for six months in 2021, followed by a two-month tenure as Senior Support Engineer - Atlassian. He also served as Support Engineer II - Atlassian from 2019 to 2021, accumulating significant expertise in Atlassian products and customer support.
Educational Qualifications
Vitor Avila studied at FADERGS, where he earned a Technologist degree in System Analysis and Development from 2016 to 2019. He also attended Faculdade de Tecnologia SENAI Porto Alegre, obtaining a Technician degree in Electrical and Electronics Engineering from 2013 to 2015. His educational background supports his technical skills and problem-solving capabilities.
Skills and Interests
Vitor Avila possesses over four years of practical experience in electronics, which contributes to his problem-solving skills. He has a strong interest in automation initiatives aimed at enhancing customer service. Additionally, he is passionate about career and people management, reflecting his focus on leadership and team development.