Kathy Coughlin
About Kathy Coughlin
Kathy Coughlin is an experienced Application Support Manager, currently working at PrismHR since 2019. She has a background in customer support and application development, with previous roles at ADMINS, Inc. and PrismHR.
Current Role at PrismHR
Kathy Coughlin currently serves as the Application Support Manager, Tier 2 at PrismHR. She has held this position since 2019, contributing to the company's customer support and application management efforts for five years. In this role, she is responsible for overseeing the support team and ensuring the effective resolution of application-related issues.
Previous Experience at PrismHR
Prior to her current role, Kathy Coughlin worked at PrismHR as an Application Support Analyst from 2015 to 2018. During this three-year tenure, she focused on providing technical support and troubleshooting for application users. Additionally, she served as the Tier 1 Customer Support Manager for a brief period in 2018 to 2019, where she managed customer support operations.
Experience at ADMINS, Inc.
Kathy Coughlin worked at ADMINS, Inc. from 2001 to 2015, where she held the position of Senior Customer Support Representative and Application Developer. Over her 14 years at the company, she gained extensive experience in customer support and application development, contributing to her expertise in managing client relationships and technical issues.
Educational Background
Kathy Coughlin has a diverse educational background. She studied at Hesser College in Nashua, NH, from 1986 to 1988, completing a two-year program. In 2014, she attended Nashua Community College for 11 months, further enhancing her skills and knowledge in her field. She also graduated from Alvirne High School, where she completed her studies from 1976 to 1980.