Lisa Caserta
About Lisa Caserta
Lisa Caserta is a Senior Technical Writer with extensive experience in technical documentation and legal writing. She has worked for notable companies including Cisco Systems and Computer Associates, and holds a B.A. in English and a Paralegal Certificate.
Work at PrismHR
Lisa Caserta has been employed at PrismHR as a Senior Technical Writer since 2018. In this role, she is responsible for creating and managing technical documentation. Her work involves collaborating with cross-functional teams to ensure that project deliverables are met. She has contributed to enhancing the documentation process and has provided training and support to the documentation publishing team.
Previous Experience at Cisco Systems
Lisa Caserta worked at Cisco Systems for a total of 16 years, split between two roles. She served as a Senior Technical Writer from 2000 to 2011 and later as a Principal Technical Writer (Contractor) from 2012 to 2017. During her tenure, she was based in Boxborough, MA, where she coordinated the activities of contributing writers and acted as a liaison between the Documentation group and project teams.
Background in Technical Writing
Before her time at Cisco Systems, Lisa Caserta worked at Computer Associates as a Technical Writer/Editor from 1990 to 2000. This role provided her with foundational experience in technical writing, which she has built upon throughout her career. Additionally, she briefly worked at BlueSnap as a Principal Technical Writer in 2018.
Education and Expertise
Lisa Caserta studied at Mount Wachusett Community College, where she completed a Paralegal Certificate in 2011. She also attended Framingham State University, earning a Bachelor of Arts in English. Her education has equipped her with skills in legal writing, including drafting case briefs and utilizing legal research tools such as LexisNexis and Westlaw.
Agile Project Experience
As part of her professional experience, Lisa has performed rudimentary engineering and quality assurance tasks within a cross-functional Agile project team. This involvement has enhanced her understanding of project dynamics and the importance of collaboration in technical writing.