Matt Yuknis
About Matt Yuknis
Matt Yuknis is a Customer Success Manager at PrismHR with extensive experience in technical customer service and call center management. He has held various roles at ADP, developing skills in process development, project management, and client solutions.
Work at PrismHR
Matt Yuknis has been serving as a Customer Success Manager at PrismHR since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's services. His responsibilities include managing customer relationships and implementing strategies that foster client engagement and retention. His tenure at PrismHR has allowed him to leverage his extensive experience in customer service and project management.
Previous Experience at ADP
Matt Yuknis has a significant history with ADP, where he held various managerial positions over a span of more than a decade. He began as an Operations Supervisor from 2001 to 2003 in New England. He then progressed to roles such as Resolution Team Manager from 2003 to 2009 and Control Team Manager from 2009 to 2011 in the North East Region. He continued to advance his career as a Client Services Manager from 2011 to 2016 in the East Region and later as a Migration Service Team Manager from 2016 to 2017 in Warwick, Rhode Island.
Education and Expertise
Matt Yuknis earned a Bachelor's degree in Management from the University of Massachusetts Dartmouth. His educational background complements his professional experience, particularly in developing value-added solutions for clients. He possesses a strong skill set in process development and project management, which is essential for his role in customer success. His expertise also extends to negotiation and property sales, highlighting his versatility in various business environments.
Background in Customer Service
Matt Yuknis has built a robust career in customer service, particularly in technical environments. His experience managing call centers and providing SaaS support has equipped him with the skills necessary to navigate complex customer interactions. His focus on strategic and forward-looking approaches has allowed him to effectively address client needs and enhance their overall experience.