Michelle Romano
About Michelle Romano
Michelle Romano is a Senior QA Engineer and Team Lead at PrismHR, where she has worked since 2015. She has held various roles within the company, including Manager of Tier 2 Customer Support and Application Support Analyst.
Current Role at PrismHR
Michelle Romano currently holds multiple positions at PrismHR. She has been serving as the Manager of Tier 2 Customer Support since 2015, accumulating nine years of experience in this role. Additionally, she has been the Senior QA Engineer and Team Lead since 2020, contributing four years of expertise in quality assurance. Romano also works as an Application Support Analyst, a position she has maintained since 2015. Her diverse roles at PrismHR reflect her extensive knowledge and commitment to customer support and quality assurance.
Previous Employment Experience
Before her tenure at PrismHR, Michelle Romano worked in various roles that contributed to her professional development. She was a Payroll Coordinator at First Financial Employee Leasing from 2003 to 2005, where she managed payroll processes for two years in Port Charlotte, FL. Following this, she served as the Assistant Payroll Manager at Comprehensive Logistics/Falcon Transport from 2007 to 2008 in the Youngstown, Ohio area. This experience provided her with a solid foundation in payroll management and customer service.
Education Background
Michelle Romano studied at Austintown Fitch High School. The educational background provided her with essential skills and knowledge that have supported her career in customer support and quality assurance. While specific higher education details are not provided, her professional journey reflects a commitment to continuous learning and development in her field.
Career Progression
Michelle Romano's career progression showcases her growth within the technology and customer support sectors. Starting as a Payroll Coordinator, she transitioned through various roles, including Assistant Payroll Manager, before joining PrismHR. At PrismHR, she has taken on increasing responsibilities, moving from a Senior QA Engineer to a managerial position in customer support. This trajectory highlights her adaptability and expertise in both technical and customer-facing roles.