Crystal Won
About Crystal Won
Crystal Won serves as a Customer Experience Manager at Privia Health, where she has implemented initiatives that significantly improved customer satisfaction. She is also an active mentor in the 'Women in Leadership' initiative and has participated in industry discussions on customer experience.
Work at Privia Health
Crystal Won has served as the Customer Experience Manager at Privia Health since 2020. In this role, she has implemented a new customer feedback system that led to a 15% improvement in customer satisfaction scores. Additionally, she developed a training program for new call center employees, which successfully reduced onboarding time by 20%. Her contributions have focused on enhancing customer interactions and streamlining processes within the organization.
Previous Experience at The Results Companies
Before joining Privia Health, Crystal Won worked as an Operations Manager at The Results Companies from 2019 to 2020 in Jacksonville, North Carolina. In this position, she was responsible for overseeing operational processes and ensuring efficiency within the team. Her experience in operations management contributed to her skill set in customer experience and team leadership.
Experience at Alorica
Crystal Won was employed at Alorica as a Team Manager from 2015 to 2020, also in Jacksonville, North Carolina. During her five years in this role, she managed a team and focused on improving service delivery and team performance. This experience provided her with a solid foundation in customer service management and team dynamics.
Volunteering and Mentorship
Crystal Won has volunteered as a mentor for the 'Women in Leadership' initiative, where she supports career development for women in the tech industry. This involvement demonstrates her commitment to fostering growth and empowerment among women professionals in a traditionally male-dominated field.
Industry Engagement and Conferences
In 2022, Crystal participated in a panel discussion on customer experience strategies at the Customer Experience Conference. This engagement highlights her active role in the industry and her dedication to sharing knowledge and best practices in customer experience management.