Emily Stafford
About Emily Stafford
Emily Stafford serves as the Director of Customer Support at Procare Solutions, a position she has held since 2022. She has a diverse background in customer support and communications, with previous roles at Ladder Software, Rogers Communications, and Saatchi & Saatchi.
Current Role as Director of Customer Support
Emily Stafford serves as the Director of Customer Support at Procare Solutions. She has held this position since 2022, contributing to the company's commitment to delivering high-quality customer service. In her role, she oversees customer support operations, ensuring that client needs are met efficiently and effectively.
Previous Experience at Procare Solutions
Prior to her current role, Emily worked at Procare Solutions as the Manager of Customer Support from 2021 to 2022. During her nine-month tenure, she focused on enhancing customer service strategies and improving team performance within the support department.
Career at Ladder Software
Emily Stafford has a notable history with Ladder Software, where she held multiple positions. She served as a Team Lead in Customer Support for six months in 2021, and previously worked as a Customer Support Specialist from 2017 to 2020 for three years. Her roles involved managing customer inquiries and leading support initiatives.
Educational Background in Public Relations
Emily studied at Humber College Institute of Technology and Advanced Learning, where she earned an Advanced Diploma in Public Relations. Her studies spanned from 2012 to 2015, providing her with foundational knowledge and skills applicable to her career in customer support and communications.
Early Career Experience
Emily's early career includes an internship at Rogers Communications as a Publicity Intern in 2015, where she gained practical experience in communications. Additionally, she worked at Saatchi & Saatchi as a Communications Planner, Social, from 2016 to 2017, further developing her expertise in the field.