Kent G. N.
About Kent G. N.
Kent G. N. is a Manager in Customer Support at Procare Solutions, where he has worked since 2021. He has a background in product support and customer service, with previous roles at Vrbo and Stitch Fix, and he is also an avid dog rescuer and Spartan race trainer.
Current Role at Procare Solutions
Kent G. N. serves as the Manager of Customer Support at Procare Solutions since 2021. In this role, he focuses on enhancing customer interactions and improving client experiences, which is evidenced by positive NPS and CSAT scores. His leadership emphasizes team member development and operational excellence through a servant leadership approach.
Previous Experience at Vrbo
Kent G. N. has extensive experience at Vrbo, where he held multiple roles from 2016 to 2021. He started as an Application Associate in Health Informatics and progressed to Lead Implementation Technician. He later served as Manager of Product Support and Lead in various capacities, contributing to the company's customer support and product initiatives.
Work History at Stitch Fix
Before joining Procare Solutions, Kent G. N. worked at Stitch Fix as a Fashion Stylist in Women's Apparel from 2019 to 2020. His role involved providing personalized fashion advice and styling services, contributing to customer satisfaction in the fashion retail sector.
Educational Background
Kent G. N. earned a Bachelor’s Degree in Computer Information Systems from the University of South Alabama, where he studied from 2011 to 2015. This educational background supports his technical skills and understanding of information systems, which are applicable in his customer support roles.
Personal Interests and Activities
In his personal time, Kent G. N. trains for Spartan races, demonstrating a commitment to physical fitness and endurance. He also engages in dog rescue activities, reflecting his dedication to animal welfare. Additionally, he enjoys using the 'Play Something' feature on Netflix for entertainment.