Rishab Katrela
About Rishab Katrela
Rishab Katrela is a Senior Customer Success Manager at project44 in Bangalore, India, with over a decade of experience in customer success and project management roles across various industries.
Current Position at Project44
Rishab Katrela currently holds the role of Senior Customer Success Manager at project44. In this capacity, he works on-site in Bangalore Urban, Karnataka, India. His responsibilities encompass ensuring customer satisfaction by addressing their needs and resolving issues effectively. With a focus on enhancing customer relationships, Rishab aims to drive client success and retention within the organization.
Extensive Experience in Customer Success
Rishab Katrela brings over a decade of experience in customer success and project management roles to his current position. He has a proven track record in scaling teams and projects, resolving blockers, and enabling team autonomy to build scalable teams. His expertise spans both B2B SaaS and enterprise sales management, making him a versatile asset in customer success roles.
Previous Roles at Giift and Locus
Before joining project44, Rishab served as the Head of Customer Success at Giift for 10 months in Bengaluru, Karnataka. Prior to that, he held various roles at Locus, including Customer Success Lead for 9 months in the Indian subcontinent and Customer Success Manager - Key Accounts for 11 months in Bengaluru. These roles involved managing key accounts, driving customer success strategies, and enhancing client relationships.
Key Contributions at Blowhorn
Rishab Katrela has a rich history with Blowhorn, where he served in multiple capacities from 2014 to 2020. He contributed significantly to the company's growth through roles such as New Initiatives & Key Account Management, Enterprise Sales Manager, and Operations Manager, among others. His work included launching city operations for logistics and supply chain companies, demonstrating his versatility and adaptability.
Educational Background in Mechanical Engineering
Rishab holds a Bachelor of Engineering (BE) in Mechanical Engineering from JSS Academy of Technical Education Karnataka, where he studied from 2009 to 2013. His educational foundation in mechanical engineering provides a technical underpinning to his roles in customer success and project management. He also attended Bishop Cotton Boys' School for nine years, which laid the early groundwork for his academic and professional journey.