Vijay Chandran
About Vijay Chandran
Vijay Chandran is the Associate Director of Product Support at project44 in Bengaluru, Karnataka, India, with extensive experience in product support roles across several companies.
Associate Director, Product Support at project44
Vijay Chandran currently holds the position of Associate Director, Product Support at project44 in Bengaluru, Karnataka, India. In this role, he leads initiatives to maintain high levels of customer satisfaction, including a Six Sigma-based project with the goal of achieving over 80% overall Customer Satisfaction (CSAT). Additionally, he focuses on enhancing engineer productivity and reducing Time to Resolve (TTR) to below 2 days. Chandran is also tasked with turning Support Operating Expenses (OPEX) into a profit center within two years and collaborates with leadership on revenue strategies for FY25.
Previous Roles at HyperVerge Inc.
Before his tenure at project44, Vijay Chandran worked at HyperVerge Inc. as Associate Director, Product Support. He was employed in this role from 2022 to 2023, overseeing product support in a hybrid work setting in Bengaluru, Karnataka, India. His responsibilities included managing product support operations and ensuring high standards of customer service.
Career at Sprinklr
Vijay Chandran had a significant stint at Sprinklr, holding multiple positions over a span of nearly six years. He started as a Team Lead for Product Support from 2016 to 2020 at Divya Sree Technopolis, Yamlur, and later progressed to Associate Manager from 2020 to 2021. In 2021, he further advanced to the role of Manager, Global Product Support, a position he held until 2022. During his time at Sprinklr, he was instrumental in managing global product support teams and improving support processes.
Education and Academic Background
Vijay Chandran holds a Bachelor of Education (BEd) in Computer Science from Cochin University of Science and Technology, earned between 1999 and 2003. Additionally, he pursued studies in Tourism and Travel Services Management at Indira Gandhi National Open University, achieving a Bachelor's Degree, BTS, and Bachelor of Tourism Studies.
Career Achievements
In his current role at project44, Vijay Chandran has been instrumental in achieving $780K USD Annual Recurring Revenue (ARR) in the first operational year. He has also been developing innovative engagement strategies to maintain over 90% Premier Support renewal year-over-year. His efforts in enhancing engineer productivity and reducing Time to Resolve (TTR) have significantly improved the support operations at his organization.