Ron Echon
About Ron Echon
Ron Echon is a Help Desk Supervisor with extensive experience in technical support roles. He has worked for various companies, including Enviance, Wet Seal, and Prosum, and holds a Bachelor's degree in Computer Information Systems from Devry University.
Current Role at Prosum Technology Services
Ron Echon serves as a Help Desk Supervisor at Prosum Technology Services, a position he has held since 2016. In this role, he oversees the help desk operations, ensuring efficient support for clients and managing a team of support staff. His responsibilities include troubleshooting technical issues, providing guidance to team members, and enhancing service delivery processes. His experience in this position contributes to the overall effectiveness of the help desk services offered by Prosum.
Previous Experience in Help Desk Support
Prior to his current role, Ron Echon worked as a Help Desk Engineer II at Prosum from 2015 to 2016. He also held the position of Lead Help Desk Support Analyst at Wet Seal, Inc. from 2007 to 2011. His background in help desk support includes significant experience in troubleshooting and user assistance, which has equipped him with the skills necessary for effective team leadership and client support.
Technical Background and Early Career
Ron Echon's technical career began as a Hardware Test Technician at Icp America, Inc. from 2003 to 2006. He then transitioned to a Desktop Support Technician role at Enviance for one year in 2006-2007. These early positions provided him with foundational skills in hardware testing and desktop support, which he has built upon throughout his career.
Education and Academic Qualifications
Ron Echon studied at Devry University, where he earned a Bachelor's degree in Computer Information Systems from 1998 to 2001. This educational background has provided him with the theoretical knowledge and technical skills necessary for his roles in IT support and management.
Work History Overview
Ron Echon has a diverse work history in the IT support field, with roles spanning from 2003 to the present. He has worked at various companies, including Actionet, Inc. as an Ato-nsc Agent User Support II from 2012 to 2014, and has accumulated extensive experience in help desk operations and technical support. His career reflects a commitment to providing quality user support and improving IT service delivery.