Ruy Alvarez Garcia
About Ruy Alvarez Garcia
Ruy Alvarez Garcia is a Help Desk Engineer with extensive experience in IT service management, currently working at Prosum and Netrix, LLC. He holds a Bachelor's Degree in Film/Cinema/Video Studies from California State University-Long Beach and has a proven track record in customer service and team building.
Work at Prosum Technology Services
Ruy Alvarez Garcia has been employed at Prosum Technology Services since 2016, serving as a Helpdesk Analyst for eight years in Irvine, California. He transitioned to the role of Help Desk Engineer in 2019, continuing his tenure at Prosum for five years in Newport Beach, California. Previously, he held the position of Service Desk Lead at Prosum for nine months in 2020, contributing to the company's service delivery and customer support operations.
Current Role at Netrix, LLC
Since 2020, Ruy Alvarez Garcia has been working as a Service Desk Lead at Netrix, LLC in Newport Beach, California. In this role, he is responsible for overseeing service desk operations, ensuring effective support for clients, and managing team performance. His experience in this position complements his extensive background in IT service management.
Education and Expertise
Ruy Alvarez Garcia earned a Bachelor’s Degree in Film/Cinema/Video Studies from California State University-Long Beach, where he studied from 2007 to 2010. He also holds an Associate’s Degree in Liberal Arts and Sciences from Long Beach City College, obtained between 2003 and 2007. His educational background is complemented by a high school diploma from Robert A Millikan High School, achieved from 1999 to 2003.
Previous Experience at Aero Port Services Inc.
Prior to his current roles, Ruy Alvarez Garcia worked at Aero Port Services Inc. as a Supervisor from 2011 to 2015. During his four years in this position, he gained valuable experience in team management and operational oversight, which has contributed to his skills in customer service and team building in the IT sector.
Skills and Competencies
Ruy Alvarez Garcia possesses advanced skills in Microsoft Excel and Microsoft Word, which enhance his efficiency in IT service management. He has a demonstrated history of providing excellent customer service in the information technology sector. Additionally, he has strong skills in team building and coaching, which support his technical expertise and leadership capabilities.