Christine Chappell
About Christine Chappell
Christine Chappell serves as the Senior Director of Service Desk at Protective Life, where she has worked since 2008. She holds a Bachelor of Business Administration in Marketing Research from Frostburg State University and has over 25 years of experience in IT support management, particularly in the insurance and banking sectors.
Work at Protective Life
Christine Chappell has held the position of Senior Director Service Desk at Protective Life since 2008. In this role, she oversees the service desk operations, ensuring efficient IT support for the organization. Her responsibilities include managing service improvements and incident process management, which are critical for maintaining operational effectiveness within the company.
Education and Expertise
Christine Chappell earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing Research from Frostburg State University in 1985. Her educational background provides a solid foundation for her career in IT support management. She has developed expertise in service improvements and incident process management over her extensive career.
Background
Christine Chappell began her education at Eleanor Roosevelt High School in Greenbelt, MD, where she studied until 1981. Following her high school education, she pursued higher education, culminating in a degree in business administration. Her career spans over 25 years, primarily in IT support management across various industries, including insurance and banking.
Previous Work Experience
Before joining Protective Life, Christine Chappell held several positions in the banking and IT sectors. She worked at SouthTrust Bank, N.A. as the STARS Help Desk Manager from 1996 to 2001 and later as the VP, Systems Support Center Manager from 2001 to 2005. Additionally, she served as the Remittance Processing Manager at Sungard Data Centre Services from 2006 to 2008 and as the Customer Services Help Desk Manager at ibml - Imaging Business Machines GmbH for a brief period in 2005.
Industry Experience
Christine Chappell possesses a strong background in both the insurance and banking industries. Her extensive experience in IT support management, particularly in service improvements and incident process management, has equipped her with the skills necessary to navigate the complexities of these sectors effectively.