Taylor Summers
About Taylor Summers
Taylor Summers serves as the Director of CX Operations at Protective Life, a position held since 2023. With a background in talent acquisition and operations management, Summers has accumulated diverse experience across several companies in Birmingham, Alabama.
Work at Protective Life
Taylor Summers has been serving as the Director of Customer Experience (CX) Operations at Protective Life since 2023. In this role, she oversees various initiatives aimed at enhancing customer satisfaction and operational efficiency. Prior to her current position, she worked at Protective Life as the New Business Operations Manager from 2020 to 2023, where she focused on streamlining processes and improving service delivery.
Previous Experience in Talent Acquisition
Before joining Protective Life, Taylor Summers worked at Action Resources, Inc as the Talent Acquisition Leader from 2018 to 2020. In this capacity, she was responsible for developing and implementing recruitment strategies to attract top talent. Her experience in talent acquisition contributed to her understanding of organizational needs and employee engagement.
Education and Expertise
Taylor Summers earned a Bachelor of Science degree from Auburn University, completing her studies from 2010 to 2014. This educational background provided her with foundational knowledge and skills applicable to her roles in operations and talent acquisition. Her academic experience supports her expertise in customer experience and operational management.
Career Path and Roles
Taylor Summers has held various positions that have shaped her career. She worked at Target as an Executive Team Lead Logistics from 2017 to 2018, where she managed logistics operations. Additionally, she served as an Account Manager at Landscape Workshop from 2014 to 2016, focusing on client relations and project management. These roles have contributed to her comprehensive understanding of business operations.